Help Center

General Inquiries

If you have questions about promotional products or can’t find what you’re looking for, please contact:

The Quaker Houghton Service Team
Email: [email protected]

Bulk Orders

For bulk orders, please contact:

The Quaker Houghton Service Team
Email: [email protected]
Phone: 856.412.8607 ext. 17

If possible, please provide:

  • Item quantity
  • Date needed
  • Budget

Return Guidelines

  • Merchandise must be returned within 30 days of the date that it was received
  • Merchandise returned must be in new/unused condition, in original packaging
  • We are unable to accept returns on washed, worn, and/or abused items
  • Shipping cost & shipping sales tax incurred for returns are non-refundable and within the Customer’s responsibility
Mailing Returns to Artcraft Promotional Concepts

Please mail your return back to:
Artcraft Order Return Warehouse
RA#(Sales Order)
1270 Glen Ave.
Moorestown, NJ 08057

Please include the packing list from your order, specifying the following:

  1. Your original order number
  2. Item SKU
  3. Item Description
  4. The nature of your return:
    Wrong Size
    Changed mind
    Did not like
    Damaged
    Wrong item sent/not as pictured
    Other (provide reason)

Once our warehouse receives your item(s), your refund for the full value of the merchandise will be processed within 5 – 7 business days.

If you are missing any of the required information above, or have a question about your return, please contact:

The Gold Service Team
[email protected]
856.412.8607 ext. 17

Damaged Goods

Defective and/or damaged merchandise due to shipping must be reported to Artcraft Promotional Concepts within 30 days of purchase and preauthorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Artcraft Promotional Concepts.

Pre-Sales

For items that are sold on pre-order status, your account will be charged at the time that your order is placed; If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.

Bundles/Kits

For items that are sold as part of a bundle set, we are unable to accept partial returns of the items in the bundle at this time, except in the case of a damaged or defective product. If you wish to make a return, all the bundle items must be returned together, in accordance with the return policy outlined above.